policies & f.a.q.’s

policies

cancellation policy

In order to continue providing the best possible scheduling options to all my guests, I require 48 hours notice should you need to cancel or reschedule your visit with me. Should you cancel your reservation with less than 48 hours notice or fail to show up for a scheduled reservation, a $100 rebooking fee applies, and will be due before a new reservation can be made. Rescheduling or cancelling repeatedly may result in a 100% retainer to hold any further reservations.

late policy

In the event that you are running behind, I will do my best to accommodate you, however, I cannot guarantee that I will be able to perform the entire service as scheduled. Guests who are more than 15 minutes late may be asked to reschedule and will be subject to the cancellation policy.

service adjustment policy

I strive to offer my guests the highest level of guest satisfaction. If you are having challenges with your cut or color, please let me know within 7 days of your visit and I am happy to correct the issue with no additional charge.

f.a.q.’s

I’m a new guest, how do I get started?

First of all, welcome! All of my new guests get started by filling out my Digital Consultation Form, you can find that here.

I’m getting married and want to know about pricing?

Congratulations!! You can find all the information you need and my Wedding Request Form on my Weddings Page, and a gallery of my previous work here.

Where can I find service pricing?

All of my services and pricing can be found on my Services Page.

Do you offer extensions?

I offer Halo extensions, which are a ready-to-wear option for guests who are looking for day-to-day extensions. You can learn more about halo’s here. If you’re looking for a more permanent option, I’m happy to refer you to one of our Extension Specialists at Maven + Co. Collective.